BUTTE COUNTY, Calif. Dec. 20, 2018 – Due to multiple hazards and blocked roadways, many Camp Fire survivors were unable to return to the restricted burn area to assess their losses. To assist in getting homeowners and insurance company adjusters access to the damaged and destroyed properties as soon as possible, detectives with the California Department of Insurance (CDI) have assisted Paradise residents by taking fire survivors and insurance adjusters into restricted areas decimated by the Camp Fire.
The restricted access and hazards were leading to delays in claims processing, so the department’s enforcement team stepped in to assist. For the past two weeks, CDI’s law enforcement officers have escorted insurance claims adjusters into restricted areas. Department detectives escorted adjusters and homeowners to 1,271 properties, more than 1,100 of which were completely destroyed. The team’s efforts resulted in allowing more than a dozen insurers begin processing 1,243 claims for property and auto coverage.
“I deployed our detectives to assist homeowners in gaining access to their properties so they could take the first step in the very difficult recovery process,” said Insurance Commissioner Dave Jones. “The response to this disaster has been extraordinary. Communities, agencies and law enforcement have come together to help the survivors of the most destructive fire in California’s history, and my department remains committed to assisting Butte County residents through this trying time.”
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