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This week we restored most of our systems and are getting back to our focus on teaching and learning. Most services are back online, and registration is open for summer and fall semesters.
The investigation is ongoing, and we continue working closely with law enforcement and security experts. This was an attack directed at our networks and impacted several servers as well as hundreds of desktop computers. As part of the attack, some information was encrypted by malicious software, malware, that limited our access to important information. Through multiple processes we now have access to most of that information and have been able to bring most services back online.
Attacks like these are unfortunately not rare, and in the past few months have impacted some of the largest universities and companies in the world. We’re going to keep improving our security so we can keep providing accessible, affordable access to higher education.
Did the hackers steal any personally identifiable information (PII)? The investigation is ongoing, and we have not found any evidence of this, but if we discover information that personal information has been compromised, we will notify those students individually and disclose the specific data elements potentially affected.
- Did the hackers steal credentials to log on to accounts like student Gmail?
Our investigation is still ongoing but to date, we have found no evidence of any student credentials being compromised and no evidence of keyloggers or other malware being distributed on Sierra websites.
- Can the hackers now access my bank account? Direct deposits and student aid distributions are handled by a third-party vendor that was not impacted by this incident. In addition, our investigation has not found any evidence that student banking credentials have been compromised due to this incident.
- What are you doing differently now to ensure this doesn’t happen again? We have implemented several additional best practices to our security at the user and enterprise level and continue working with our security consultant to improve our security.
Updates on services
Every Sierra College employee and student will need to reset their mySierra password . An email from “Sierra College” with the subject “Password Reset Required” was sent to all students on May 28. The email directs you to https://passwordreset.sierracollege.edu to reset your password.
Having trouble? Please review Common Password Reset Issues and FAQs: https://solutions.sierracollege.edu/TDClient/1795/Portal/KB/ArticleDet?ID=133512
Complete your spring 2021 classes in Canvas: https://sierra.instructure.com/login/saml
Tutor.com, the FREE 24-hour/7-days a week tutoring service, is available to students until Monday, May 31. You can access Tutor.com through your class Canvas shells, or you can self-enroll in the the service by going to: https://sierra.instructure.com/enroll/DJ3BEY and adding yourself to the Sierra College Online Tutoring Canvas shell.
SierraCollege.edu student email is accessible via the Sierra College mobile app or via https://outlook.office.com/mail/
Sierra College employee email is accessible via https://outlook.office.com/mail/
Public Class Schedule
View the class schedules for Summer 2021 and Fall 2021 at:
Note: Registration is open for Summer and Fall 2021 through MySierra. A password reset is required for registration.
Access your grades and educational plan via https://dw.sierracollege.edu:8806/DashboardServlet.
Schedule an appointment with your counselor or someone in your support network in Sierra Connect via https://sierracollege.starfishsolutions.com/starfish-ops/instructor/serviceCatalog.html?tenantId=1047.
If you have questions or need help getting in touch with someone or a specific department, join our Success Center for virtual office hours during summer business hours on Zoom, Monday-Thursday, 8:00am – 6:00pm, closed Fridays: https://cccconfer.zoom.us/j/92023579261.
If you need help after business hours, please email firstname.lastname@example.org. Our team will be in touch with you as soon as we can.
If you attempted to change your password and are now locked out please contact email@example.com
Admissions and Records
If you recently applied to Sierra College (registrarse), we are currently unable to process applications. We will send you an email when your application has been processed with more information and next steps.
If you have any questions, please contact Admissions and Records at:
If you have a counseling appointment scheduled, once service is restored, visit our website to reschedule your appointment, or call:
Disabled Students Programs and Services (DSPS)
Student Tech Support
Call: (916) 660-7225
Visit live chat Monday-Friday, 7:30am – 4:00pmt: https://v2.libanswers.com/widget_chat.php?hash=6b0ad7a6fd7558ab4154145082208dac
Veterans Success Center
Call: (916) 660-7470
VSC Contact Form
Live Veterans Success Center chat room. Zoom room hours have temporarily been extended, Monday-Friday, 9:00am-5:00pm until the issue is resolved.